Existing queer apps prioritize attraction over compatibility
Users associated many LGBTQ+ apps with hookup culture, making friendship-seeking feel uncomfortable or performative.
Users associated many LGBTQ+ apps with hookup culture, making friendship-seeking feel uncomfortable or performative.
Interviewees consistently wanted easier ways to connect through hobbies and identity, rather than appearance.
Users wanted support for sustaining relationships after initial connection.
An introvert and homebody
Busy after work on the weekdays, invested in his hobbies
A conscious consumer
Build a close knit friend group
Bond with friends over shared interests and identity
Form a network of diverse friends
Difficult to find time
Body image, neurodivergence, and sobriety
Improve relationships all around
Users needed reassurance that the platform prioritized friendship over dating culture.
Users wanted nuanced identity expression without emphasizing physical appearance.
Compatibility based on interests felt more meaningful than proximity alone.
People wanted tools that encouraged sustained interaction after matching.
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Testers were consistently confused by the 'Browse' label with the search icon, and approached QFF with expectations shaped by the social feeds of modern social products like Instagram, TikTok, Tinder, and Bumble. Several users interpreted the browsing experience as a feed rather than a filtering tool. This revealed a mismatch between my information architecture and users' existing mental models; thus to reduce cognitive load, I repositioned 'Browse' as the primary 'Home' experience and moved search into a secondary filtering function.
Participants naturally assumed event listings were personalized recommendations. Rather than correcting this assumption, I leaned into it by introducing a dedicated "Suggested For You" section that explicitly communicates algorithmic recommendations while separating them from events users have already joined. I also added the + button at the top to indicate how users could create new events within the community-based ecosystem.